PRIVACY POLICY

LAST UPDATED: JANUARY 2025

1. INTRODUCTION

Kernovix Consulting ("Company," "we," "us," or "our") is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, engage our services, or interact with us.

By using our services or providing us with information, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not access our website or use our services.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

Submit contact forms or inquiry requests
Engage our consulting services and execute agreements
Communicate with us via email, phone, or in-person meetings
Participate in surveys, feedback requests, or testimonials
Subscribe to newsletters or updates

This information may include:

Name, title, and company affiliation
Email address, phone number, and mailing address
Business information (company size, industry, organizational structure)
Project-specific information provided during engagements
Payment and billing information

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and device information
Browser type and version
Operating system
Pages visited, time spent, and navigation patterns
Referral source (how you arrived at our site)
Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from:

Business partners or referral sources
Publicly available sources (company websites, LinkedIn, business registries)
Service providers (analytics platforms, CRM systems)

3. HOW WE USE YOUR INFORMATION

We use collected information for the following purposes:

3.1 Service Delivery

Provide consulting and advisory services
Communicate regarding projects, deliverables, and recommendations
Prepare documentation, reports, and presentations
Respond to inquiries and support requests

3.2 Business Operations

Process payments and manage billing
Maintain client records and engagement history
Improve service quality and operational efficiency
Conduct internal research and analysis

3.3 Marketing and Communications

Send newsletters, updates, and relevant content (with consent)
Promote services and offerings
Request testimonials or case study participation
Maintain client relationships

3.4 Legal and Compliance

Comply with legal obligations and regulatory requirements
Enforce our Terms of Service and other agreements
Protect our rights, property, and safety
Respond to legal processes (subpoenas, court orders)

4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade personal information. We may share information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who assist with:

Website hosting and maintenance
Email delivery and communication platforms
Payment processing
Analytics and data analysis
CRM and project management systems

These providers are contractually obligated to protect information and use it only for specified purposes.

4.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.3 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or if necessary to:

Comply with legal obligations
Protect our rights, property, or safety
Prevent fraud or security threats
Enforce our agreements

4.4 With Your Consent

We may share information for purposes not described in this policy with your explicit consent.

5. DATA RETENTION

We retain personal information for as long as necessary to:

Fulfill the purposes described in this policy
Comply with legal, regulatory, or contractual obligations
Resolve disputes and enforce agreements

Retention periods vary based on the type of information and purpose for collection. Client engagement records are typically retained for a minimum of seven years for legal and business purposes.

6. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit and at rest
Secure access controls and authentication
Regular security assessments and updates
Employee training on data protection practices
Restricted access to personal information on a need-to-know basis

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk.

7. YOUR RIGHTS AND CHOICES

7.1 Access and Correction

You have the right to access, review, and correct personal information we hold about you. Contact us to request access or updates.

7.2 Opt-Out of Marketing

You may opt out of receiving marketing communications by:

Clicking the "unsubscribe" link in emails
Contacting us directly to update preferences

Note: Opting out of marketing does not affect transactional communications (e.g., engagement updates, invoices).

7.3 Data Deletion

You may request deletion of your personal information, subject to:

Legal or contractual retention requirements
Legitimate business interests (e.g., dispute resolution, record-keeping)
Our ability to fulfill ongoing obligations

7.4 Do Not Track

Our website does not currently respond to "Do Not Track" signals. We use cookies and analytics as described in this policy.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Analyze website traffic and usage patterns
Improve user experience and site functionality
Remember preferences and settings
Deliver relevant content and advertisements

You can control cookies through browser settings. Disabling cookies may affect website functionality.

8.1 Types of Cookies We Use

Essential Cookies: Necessary for website operation
Analytics Cookies: Measure website performance and usage
Functional Cookies: Remember preferences and settings
Marketing Cookies: Deliver targeted content (if applicable)

9. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing information.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to, stored, or processed in the United States or other countries where we or our service providers operate. By using our services, you consent to such transfers.

We implement appropriate safeguards to protect information transferred internationally, including contractual protections and compliance with applicable data protection laws.

11. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

12. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

Right to know what personal information is collected, used, and shared
Right to request deletion of personal information
Right to opt out of the sale of personal information (we do not sell information)
Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us using the information below.

13. EUROPEAN PRIVACY RIGHTS (GDPR)

If you are located in the European Economic Area (EEA), you may have rights under the General Data Protection Regulation (GDPR), including:

Right to access, rectify, or erase personal data
Right to restrict or object to processing
Right to data portability
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

Our legal basis for processing includes:

Performance of a contract (service delivery)
Legitimate interests (business operations, marketing)
Consent (where applicable)
Legal obligations (compliance)

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will post the updated policy with a revised "Last Updated" date.

Continued use of our services after changes constitutes acceptance of the updated policy. We encourage you to review this policy regularly.

15. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below.